How to Obtain Information and Additional Help
Insurance Consumer Assistance
Important Telephone Numbers and Web Pages
Insurance Consumer Assistance
If you have an insurance question or problem, call the Florida Department of Financial Services Consumer Helpline toll-free at 1-800-342-2762 or our TDD line at 1-800-640-0886 or go to our web site at www.myfloridacfo.com and then click on consumers. In addition, the Department of Financial Services will send a specially trained group called "First Responders" to stricken parts of Florida after a hurricane or major natural disaster. These volunteers can answer questions and provide additional insurance and contact information, when assigned to your area. You may also contact one of the Local Offices for the Division of Consumer Services nearest you or complete an online request form.
Important Telephone Numbers and Web Pages *Storm Hotline for Consumers
1-800-22-STORM (1-800-227-8676)
*Activated by Florida Chief Financial Officer for tropical storms or hurricanes in Florida. American Red Cross
Check your local phone book for this number.
www.redcross.org Federal Emergency Management Agency
Disaster Information Helpline
1-800-525-0321
www.fema.gov Florida Department of Financial Services
Consumer Helpline
200 East Gaines Street
Tallahassee, FL 32399-0323
1-800-342-2762
Hearing-Impaired Consumer Helpline (TDD)
1-800-640-0886
www.myfloridacfo.com Florida Department of Community Affairs
Division of Emergency Management
1-850-413-9900
www.floridadisaster.org Florida Department of Elder Affairs
Elder Helpline
1-800-96-ELDER or 1-800-963-5337
www.fcn.state.fl.us/doea National Flood Insurance Program
1-888-CALL FLOOD or 1-888-225-535663, ext. 445
www.fema.gov/nfip National Hurricane Center
www.nhc.noaa.gov National Weather Service
www.nws.noaa.gov Small Business Administration
Disaster Loans
1-800-488-5323
www.sba.gov
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