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Division of Consumer Services

Publications

Annuities | Automobile | Boat Insurance | Business and Commercial | Consumer Collection Agencies | Disaster Assistance | Fight Fraud | Funeral and Cemetery | Generator Safety | Health | Health Maintenance Organizations | Homeowner's | Identity Theft | Life | Long Term Care | Mediation Program | Medical Discount Cards | Medicare Supplement | Mobile Home Tie-Downs | Mortgages | Methamphetamine Awareness | My Safe Florida Home | Predatory Lending | Securities | Sinkholes | Small Business | Surplus Lines | Title Insurance | Unclaimed Property | Viatical Settlements | Victims' Rights | Welcome to Florida | Young Consumers (Wheels, Deals and Spiels)

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Note: Organizations or individuals who wish to order guides in bulk, CLICK HERE

Automobile Insurance
 
Auto Rate Fact Sheet
English
Español

Summary:

This brochure gives you information on the kinds of coverage required by law and explains ways you can save on premiums. In addition, it outlines a comparison of automobile rates from different insurance companies for different regions and other criteria.


Size: 560 KB
English
Español
Automobile Insurance Consumer's Guide
English: HTML | Adobe PDF
Español (Adobe PDF)

Summary:

Auto insurance is your protection in an accident, and a requirement of Florida law. In this guide, find out what your choices are, how much insurance you need, and where to purchase it.
  • Florida residents mandatory coverage
  • Auto insurance options
  • How to file a claim
  • Ways to save on your premiums

suto_thumbnail
HTML (English)


Adobe PDF
English
Español
Size: 1.5MB

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Boat Insurance
Boat Owner's Insurance

Summary:

If you own a boat, do you know if you have the proper type of coverage to protect yourself? This brochure will help you determine if you need insurance, if your homeowners coverage will adequately protect you or if you should consider additional coverage.


Size: 6MB

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Business & Commercial Insurance
Small Business Owners' Insurance (English) (Español) (HTML)

Summary:

Finding the best insurance plan to protect your business is one of the many important decisions you must make as a small-business owner. This guide explains the required and optional coverage you need to consider.


HTML


Size: 2.6MB
English
Español

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Consumer Collection Agencies
Consumer Collection Agencies
Complaint Form
Instructions for Complaint Form

Summary:

Consumers are protected from harassment by collection agencies. This brochure explains your rights when dealing with debt collectors.


Complaint Form
Instructions

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Disaster Assistance
Disaster Assistance (English) (Español) (Creole)

Summary:

Tips on dealing with damage from hurricanes and other natural disasters, including numbers to call for assistance with insurance issues.


English
Español
(Creole)

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Fraud
Fight Back Against Fraud (English) (Creole)

Summary:

Borrowing money for a home or car? Investing in stocks and securities? Insuring your family and possessions? Plenty of frauds and scams are ready to take advantage of you. Learn how to fight back against fraud.


(English)
(Creole) Size: 175KB

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Funeral and Cemetery
Pre-Need Funeral and Cemetery Arrangements

Summary:

You should not feel rushed or pressured when entering into a pre-need funeral arrangement. Take time to investigate the merchandise and services being offered, comparison shop, and find out about your legal rights.


Size: 175KB

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Generator Safety
Don't Generate Disaster (English) (Español) (Creole)

Summary:

A generator can be your best friend during a hurricane or prolonged power outage. But misused generators can be deadly—causing fi res, electrocution or carbon monoxide poisoning.


(English)
(Español)
(Creole)

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Health Insurance
Health Insurance Guide (English) (Español) (HTML)

Summary:

Health insurance protects you against medical emergencies, but selecting the best policy to meet all of your needs can be a challenge.

  • Types of policies
  • Tips on choosing a policy
  • Health insurance definitions

HTML


English
Español

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Health Maintenance Organizations (HMOs)
HMOs, a Guide for Consumers

Summary:

HMOs offer an alternative to health insurance that has become increasingly popular. Learn how they differ from standard health insurance, and how to choose a program that is right for you.


Size: 2MB

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Homeowners' Insurance
Homeowners Inventory Checklist (English) (Español) (Creole)

Summary:

If you live in Florida and own personal possessions which are insured, are you prepared to create a list from memory? If not, this checklist can help you organize your inventory of possessions, room-by-room, to assist you in the event of a loss.


(English)
(Español)
(Creole)
Hurricane Tips - Are You Prepared? (English) (Creole)

Summary:

When it comes to natural disasters, Floridians know from firsthand experience that it pays to plan ahead.  Dealing with hurricanes, wildfires, floods, tornadoes, winter storms and other disasters costs us millions of dollars each year.

  • Actions to Take Before Disasters
  • Actions to Take After Disasters
  • How to obtain more information.

(English)
(Creole)
Insuring Your Home Consumers' Guide
(English) (Español) | HTML

Summary:

The loss of personal items as a result of a hurricane or storm can be devastating. This guide will help you select the proper insurance as a homeowner, condominium owner or renter.

  • Insurance shopping tips
  • Obtaining hard-to-place coverage
  • How to file a claim

HTML


Adobe PDF
Size: 1.61MB

Mold - In Case of Unexpected Water Intrusion

Summary:

Mold can adversely affect homes in Florida’s humid climate. As an insured homeowner, you must take appropriate and swift action to minimize damage from unexpected water intrusion, and prevent further problems caused by mold.


Size: 6MB
Natural Disasters (English) (Español)

Summary:

Tips on preparing for natural disasters such as hurricanes and floods, and how to deal with the aftermath.

 


(English)
(Español)

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Identity Theft

ID Theft
(English) (Español)

Summary:

Identity theft is one of the fastest growing criminal enterprises today. Learn how to protect yourself, and what to do if you believe your identity has been stolen.

English
Español
Size: 1.41MB

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Life Insurance
Life Insurance and Annuities

Summary:

When considering purchasing an annuity, it is important that you understand your needs and the products that are available to meet them. This guide is designed to point out the differences between life insurance and annuities as investments, and how to find the plan that is right for you.


Size: 1.3 MB

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Long-Term Care Insurance
Long-Term Care and Other Options for Seniors
(English) (Español)

Summary:

Long-term care encompasses a wide range of medical, personal and social services. A person may need this care if he or she suffers from a prolonged illness, disability or cognitive impairment. This care includes services provided by home health care agencies, adult day care centers, traditional nursing homes and continuing care retirement communities.


Size: 8 MB
English
Español

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FLDFS MEDIATION PROGRAMS

Summary:

The Department of Financial Services stands ready to assist consumers like you who are having difficulty getting insurance claims resolved. To help facilitate a satisfactory settlement, DFS has a special program that uses mediation to bring you and your insurance company together to find common ground.

Mediation Program - Automobile and Personal Property Claims
(English) (Español)

(English)
(Español)
Size: 1.8MB
Mediation Program - Residential Storm Claims

See also: Emergency Rule regarding mediation: This emergency rule establishes a special mediation program for personal lines residential insurance claims resulting from the 2004 and 2005 tropical storms and hurricanes.


Size: 1.7MB

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Medical Discount Plans
Medical Discount Plans
 

Summary:

With the increasing number of advertisements and promotions of prescription drug and healthcare discount card programs, it's important for consumers to be aware of the benefits provided and the conditions. Because these programs are not health insurance, the Department of Financial Services does not regulate the companies and their marketing representatives.

While some programs may offer substantial savings, consumers should consider the issues outlined in this consumer alert before making the decision to join a plan.


Size: 694KB

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Medicare Supplement
Medicare Supplement Insurance

Summary:

This guide will help you and other seniors evaluate your health care insurance needs.

  • Medicare Supplement Insurance
  • Sample annual premiums
  • Medicare's legislative changes
  • Other insurance for seniors
  • Companies licensed to sell Medicare in Florida

Size: 1.5MB

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Mobile Home Tie-Downs
Tie One On (English) (Español) (Creole)

Summary:

Tie-downs can help prevent damage to your manufactured or mobile home during a storm. They can save you money on insurance, and they’re required by Florida law. Tie-downs are just plain good sense. Learn more from this publication.


(English)
(Español)
(Creole)

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Mortgages
Home Mortgages

Summary:

Be a SMART Borrower – Review these tips before you sign mortgage contract or refinance your current mortgage.


Size: 213KB

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Methamphetamine Awareness
Are You Living Next To A Ticking Bomb?

Summary:

Even if you’ve never done meth, it puts you and your family at risk from toxic chemicals, deadly vapors, and the ever-present threat of fi re and explosion. This brochure will show you the telltale signs of a meth lab, and what to do if you suspect one may be operating near you.


Size: 5MB

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My Safe Florida Home
How do you know if your home is hurricane resistant?
(English) (Español) (Creole)

Summary:

The Department of Financial Services is providing guidance on what you can do to strengthen your home against catastrophic storms and better protect you and your family. You can start by taking advantage of a new program, My Safe Florida Home, which offers free home inspections to measure how safe your home is against hurricanes.


(English)
(Español)
(Creole)

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Predatory Lending
Predatory Lending (English) (Español) (Creole)

Summary:

Changes in Florida law aim to crack down on predatory lenders who target those who can least afford to lose money. Predatory lenders offer easy access to money but often use high-pressure sales tactics, infl ated interest rates, outrageous fees, unaffordable repayment terms and harassing collection tactics..


(English)
(Español)
(Creole)

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Securities
Smart Investing (English) (Creole)

Summary:

Tips on choosing an investment professional, considering the risks involved before you invest, and definitions of common terms.


Size: 196KB
(English)
(Creole)

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Sinkholes
Sinkholes in Florida

Summary:

Sinkholes are an unpredictable part of the Florida landscape, especially in West Central Florida and the greater Tampa Bay area. Before you buy a home, make sure that you have these bases covered:


Size: 1.4MB
Settling Your Sinkhole Claim

Summary:

If your insurance company has denied a claim for loss or damage that you believe was caused by a sinkhole, the Florida Department of Financial Services is available to assist you through its Neutral Evaluator program, explained in this brochure.


Size: 2.1MB

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Surplus Lines
Surplus Lines

Summary:

Surplus lines insurance is an alternative type of insurance coverage for consumers who cannot get coverage in the standard or “admitted” market. Standard companies will not write policies for unusual, high-risk situations. This may include extremely old homes located in coastal areas, expensive boats and cars, day-care centers’ liability needs, or medical malpractice needs. Read the brochure to learn more.


Size: 2.2 MB

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Title Insurance
Title Insurance

Summary:

During the home buying process—and particularly during closing—many of us are faced with a barrage of terms and procedures we have never heard of, especially if we are first-time buyers. This publication is designed to help you understand the process.


Size: 455 KB

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Unclaimed Property
Unclaimed Property

Summary:

The Department of Financial Services has received more than $1 billion in unclaimed property, mostly from dormant accounts in financial institutions, insurance and utility companies, safe deposit boxes and trust holdings. In addition to money and securities, the unclaimed property includes tangible property such as watches, jewelry, coins, currency, stamps, historical items and other miscellaneous articles. Citizens have the right to claim property, at no cost to them, at any time, regardless of the amount.


Size: 112KB

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Viatical & Life Settlements
Viatical Settlements

Summary:

Viatical settlements provides a life insurance policyholder a cash benefit for a life policy before the death of the insured. From an investor's perspective, a viatical settlement is an investment in the timely death of the insured person. However, this may represent a risk involving time and money. This booklet helps define terms used in such settlements and offers guidelines to see whether such an investment is right for you.


Size: 1.5MB

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Victims' Rights
Victims Rights

Summary:

Guidelines on your rights as a victim of a crime, what to expect from the legal system, and resources for assistance.

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Welcome to Florida
Department of Financial Services Guide

Summary:

The Department of Financial Services (DFS) can help you with many finance- insurance-related concerns you might have as a newcomer to our state. This brief guide can show you how.

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Young Consumers
Wheels, Deals and Spiels

Summary:

Your financial life is just beginning. The decisions you make now will put a steering wheel and a credit card in your hands. But they will also affect your financial future.

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