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Division of Workers' Compensation

Bureau of Employee Assistance

Bureau Chief

  • Greg Jenkins

Core Functions

  • To inform and to assist injured workers, employers/carriers and health care providers in fulfilling their responsibilities under workers' compensation law
  • To serve as a resource to employees and to educate and disseminate workers' compensation information to employees and employers
  • To investigate disputes and attempt to facilitate an agreement between the employee and the employer/carrier
  • To assist the employee in drafting a petition for benefits which meets the specificity requirements outlined in section 440.192(2) and section 440.192(6), and to explain the procedures for filing petitions for benefits
  • Investigates unpaid medical bills submitted by the provider or facility in attempt to effect a disposition
  • Reviews and investigates Notices of Denials (DWC-12s) submitted to the Division by the Employer/Carrier

Contact Information

Bureau Chief Greg Jenkins (850) 413-1630, Greg.Jenkins@fldfs.com
Injured Worker Hot Line Team Supervisors Mary Adelson (850) 413-1789, Mary.Adelson@fldfs.com
Kenneth Howard (305) 536-0383, Kenneth.Howard@fldfs.com
Denial Review Team Supervisor Roberta Turnquist(352)369-2887, Roberta.Turnquist@fldfs.com
Injured Worker Initial Contact Team Sup. Diana Ajayi (813) 221-6525, Diana.Ajayi@fldfs.com
Ombudsman Team Wallace Ward (850) 413-1858, Wallace.Ward@fldfs.com
Early Intervention Team Maryann Trout (859) 413-1637, Maryann.Trout@fldfs.com
Death Claims Team Chris Howell (904) 798-5880, Chris.Howell@fldfs.com
Medical Request for Assistance (MRFA) Linda Hayes (850)413-1861, Linda.Hayes@fldfs.com
Fax Numbers (850)410-0669, (850)922-8427
Central Office (850)413-1610
Central Office mailing address
Bureau of Employee Assistance
200 East Gaines Street
Tallahassee, Florida 32399-4225
Customer Service Linda Hayes (850)413-1861, Linda.Hayes@fldfs.com
Injured Worker Hot Line 1-800-342-1741
Injured Worker Email Questions wceao@fldfs.com
District Office locations Go to field office map »

Florida Statutory References

  • Section 440.19, Regulates the procedure and time for filing claims, and all aspects of the claim resolution process
  • Section 440.191, Creates the EAO to inform and assist injured workers, employers, carriers, and health care providers in fulfilling their responsibilities under the Workers' Compensation Law
  • Section 440.192, Procedure for resolving benefit disputes

If you have additional questions you may contact us by email: